FAQ

1. How do I place an order?
Select your piece, choose available options if any (colour, wrist size, etc.), and provide required measurements.

2. Can I cancel or change my order?
Orders cannot be cancelled once placed. Please review details carefully before checkout. However, you may contact us within 3 days of placing your order to modify measurements or shipping details.

3. How do I know which size to choose?
Measure at the point you want the piece to sit, then adjust for fit preference. See our Sizing Guide for details. If you're between sizes: size down for a snug fit, size up for more movement or stacking.

4. Do you accept customizations?
No, we're not currently open to customizations.

5. Are your pieces anti-tarnish?
Yes. Crafted from brass and stainless steel with 14K/18K gold plating and an anti-tarnish finish.

6. Is your jewelry suitable for sensitive skin?
Yes, our pieces are hypoallergenic.

7. Can I wear it daily?
Yes. Avoid water, perfume, lotion, sweat, and chemicals to preserve shine.

8. Will the gold plating fade?
Yes, like all gold-plated jewelry, the finish will wear off over time with regular use. Proper care extends its lifespan.

9. How do I care for my jewelry?
Store in a cool, dry place
Avoid water, perfume, lotion, and chemicals
Remove before bathing, swimming, exercising, or sleeping
Wipe with a soft, dry cloth after wear

10. How long is processing and shipping?
7–10 business days for processing. Delivery timelines vary by location; for more details, check out our Shipping Policy.

11. Can you rush my order?
Contact us before placing your order, and we'll accommodate where possible.

12. Do you ship internationally?
Currently shipping is available only in India.

13. Will my jewelry match the photos?
Minor variations may occur due to lighting, screen settings, and handcrafting. Natural stones also vary slightly in color and pattern — this is expected, not a defect.

14. Do you accept returns or exchanges?
No, as all pieces are made to order. A refund is issued only if stock is unavailable due to an inventory error. See our Return & Refund Policy for details.

15. What if I receive a damaged or incorrect item?
Contact us within 24 hours with photo/un-edited video proof, and we'll take appropriate measures to resolve it.

16. How can I contact you?
Via our Contact page, Instagram, or WhatsApp (+91 94925 17207)