Shipping

Thank you for shopping with us! As each piece is carefully handcrafted to order, please review our shipping guidelines and policy terms below before completing your purchase.

1. Coverage & Flat Shipping Rates

  • Domestic Delivery Only: We currently ship exclusively within India.
  • Flat Rate Shipping: A standard shipping fee of ₹80 applies to all orders nationwide and will be calculated at checkout.
  • 100% Prepaid Orders: All orders are fully prepaid. If anyone calls, texts, or asks for extra money or additional payment to deliver your parcel, please refuse and contact us immediately. You will never be asked to make any additional payments at the time of delivery.

2. Handcrafted Processing & Order Changes

  • Made to Order: Each item is individually made-to-order. Please allow up to 7 business days for your order to be handcrafted and dispatched.
  • Final Sale & No Cancellations: Because every piece is made to order, sales are final once placed. Please carefully review your order details before completing your purchase.
  • Address Updates: Address modifications can only be accommodated prior to dispatch. Once an order has shipped, we are strictly unable to make any changes.

3. Shipping Timelines & Tracking

  • Delivery Timeframe: Once dispatched, standard delivery via India Post typically takes 4–10 business days, depending on your pincode and local postal services.
  • Tracking Your Parcel: Upon dispatch, you will receive an email containing your India Post tracking details.
    • Please allow up to 24 hours for tracking updates to become active on the portal.
    • Self-Tracking Mandatory: Once dispatched, customers are required to actively track their parcel directly through the official India Post website. Please refrain from contacting us for routine tracking updates unless there is a genuine delivery issue or emergency requirement.

4. Delivery Issues, Address Errors & Disputes

  • Incorrect / Incomplete Address: Please ensure your shipping address and contact numbers are complete and accurate. We are not responsible for delivery delays or failed attempts due to incorrect contact details. If a parcel is returned to us due to an incorrect or incomplete address, a flat re-shipping fee of ₹150 will apply to re-dispatch your order.
  • Local Post Office Delays: Once your package reaches your destination city, delivery is managed by your local postal branch. For localized delays, we advise lodging a complaint with your local post office first and sharing the complaint number with us so we can follow up.
  • Lost or Damaged Parcels: Every package is packed with extreme care. If your shipment is damaged or lost before reaching your city, please reach out to us within 48 hours of delivery/receipt notice with photos or an unboxing video so we can open an official inquiry with India Post.

5. Policy Acknowledgement

By placing an order on our store, you acknowledge and agree to this Shipping Policy. Delivery estimates are subject to minor variations caused by public holidays, weather disruptions, or postal service constraints beyond our control.