Refund & Exchanges

Thank you for shopping with us! As each piece of jewelry and accessory is custom handcrafted to order, please review our policy guidelines carefully prior to placing your order.

1. Final Sale & Non-Eligible Cases

Because every item is custom-made to order:

  • All Sales Are Final: We do not accept returns, exchanges, or refunds for change of mind, style preferences, or incorrect sizing/measurement selections.
  • Sizing Accuracy: Please ensure you review your wrist measurements and product specifications carefully before completing your purchase. We are not responsible for customer errors in measurement input.

2. Eligible Return & Refund Conditions

We only offer replacements or refunds in the following circumstances:

  1. You received a damaged item upon arrival.
  2. You received an incorrect item compared to what you ordered.

3. Claim Process & Mandatory Unboxing Video

To report a damaged or wrong item, you must notify us within 24 hrs of delivery.

Mandatory Requirements:

  • Unboxing Video: You must provide a single, continuous, unedited video clearly showing the opening of the package upon arrival. This video serves as necessary proof to verify transit damage or packing errors.
  • Initiating a Request: Email us at conamorbyadi@gmail.com with:
    1. Your Order ID.
    2. The unedited unboxing video and clear photos of the damage/wrong item.
    3. Your preferred refund method details (UPI ID or Bank Account Details).

4. Item Return & Packaging Conditions

If your return/exchange request is approved by us:

  • Packaging Integrity: The item(s) must be returned securely in their original condition and original packaging to prevent transit damage.
  • Damage in Return Transit: If the returned package is damaged during return transit due to inadequate packaging provided by the customer, we will not be able to process a refund or replacement. Secure return packaging is the customer's responsibility.

5. Replacements & Shipping Charges

  • Once approved, replacement items will be crafted and dispatched promptly.
  • Shipping costs associated with dispatching replacement products or returning items to our studio are the responsibility of the customer unless explicitly agreed otherwise by us.

6. Cancellations & Order Modifications

  • Cancellations: Once an order is placed, it cannot be cancelled or refunded under any circumstances as production begins immediately.
  • Address Updates: Requests to update your shipping address must be submitted via email with your Order ID within 3 days of placing the order. Changes requested after this window or post-dispatch cannot be guaranteed or accommodated.

7. Policy Agreement

By placing an order on our website, you acknowledge and agree to the terms outlined in this Return, Exchange & Refund Policy.